The RFECY Access Service is the first point of contact for general inquiries and individual-specific questions and referrals.
Families can call directly with questions or requests for assistance.
Service providers can call for assistance to help them support clients within their services or, with a family’s permission, to make a referral to services we offer as an Agency.
The Access Coordinator will connect directly with the caller to collect information and to determine together the best approach to respond to the need identified.
The Access Coordinator may provide immediate access to information or document the call as a referral to another RFECY program. For some families, a brief service model can be provided to support service linkage or navigation.
To reach the RFECY Access Coordinator, call 905-427-8862 x 504.