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Dear families, colleagues, and community members

I am writing today to update you regarding the services and supports offered by Resources for Exceptional Children and Youth – Durham Region (RFECY). These are times not previously experienced by the RFECY team. In an effort to contribute to the wellbeing of our community and staff, effective immediately, all RFECY staff are working remotely and the office building is closed.

To the RFECY staff, thank you for your engagement in planning for the continuation of support to our community while ensuring the health and wellbeing of our community, colleagues and your families.

To our early learning partners, the ELI staff are responding to your voicemails and emails while also working on projects to enhance our work with you. For those centres with Enhanced Staffing, we know that your invoicing may be delayed and that you will have questions about payment of Enhanced Staffing hours during closures. Rest assured, we will continue our support to you and are available to answer any specific questions you may have.

To our children, youth and families, your staff person is checking voicemail and email regularly. If you have any questions, please do not hesitate to reach out. Staff are also initiating contact with families; don’t hesitate to speak to your staff person about anything we can do to support you. In addition, our Access Line (x504) remains active and calls are being responded to by our Access Coordinator.  If you are submitting for worker hours, rest assured that we will continue to do our best to ensure these are paid in a timely manner.  

To our community colleagues, if we can continue our work together via teleconference or email, we are happy to do so.

I will continue to monitor updates and to provide updates on service delivery as the situation evolves.  To those who are actively caring for others in our community during this time, THANK YOU. To all, stay safe and well.

Denise Cashley